Bell & Valet Supervisor (Varies)

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Come join Team Atlantis! We are currently accepting applications for Valet Supervisor. The Valet Supervisor’s role is to oversee the daily operations of the Valet department, and Valet Team Members. They will be in control of the Valet Porte Cochere/Valet Areas. This includes welcoming guests to the Atlantis, assisting with luggage, and safely and swiftly parking/retrieving vehicles. The supervisor is responsible for the flow of traffic, writing tickets, and assigning the valet Team Members their responsibilities during the shift. In addition, the Supervisor will deal with any guest complaints within the Valet department. The Valet Supervisor must be flexible, and quick thinking, to change operations as needed for the best guest experience.

Responsibilities:

• Greet all guests with a warm and friendly welcome.
• Park and retrieve guest vehicles in a safe, efficient, and timely manner.
• Ability to work in a high volume, fast paced environment.
• Assist guests with their luggage, upon arrival and departure.
• Hold open doors for guests, both vehicle and main entrance.
• Assist with taxi’s and directions when requested.
• Maintain a clean and safe Porte Cochere/Valet Area.
• Maintain usage of all Atlantis Service Standards.
• Attention to detail, when marking vehicle locations and retrieving vehicles.
• Attention to detail, checking for any vehicle damage upon arrival and departure.
• Assist the Bell Desk when business demands fluctuate.
• Performs other incidental and related duties as required and assigned.
• Controlling the Porte Cochere/Valet area, keeping it clear of vehicles.
• Checking the schedule to make sure staffing is adequate.
• Sending team members to their breaks/lunches during slow times.
• Ensuring the Valet Team Members are following all Atlantis policies and procedures.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

• Must be at least 21 years of age
• Alcohol Awareness Card required
• Must have DMV printout with clean driving record.
• Must be able to drive all “Class C” vehicles and limousines including manual vehicles.

***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.