Dining Reservation Specialist

Overview

Come join Team Atlantis! The Reservation Sales Agents assist guest on booking dinner reservations for all Food & Beverage over the phone or through email. They describe the ambiance, dress code, and culinary selections. To be successful, agents must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills.

Day Shift position, Weekends Mandatory

Responsibilities

• Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner.
• Provide superior service via phones, e-mails and faxes as a receiver and caller.
• Ability to incorporate active listening skills and questioning techniques that support effective telephone communication.
• Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Effectively deal with job stress, angry callers, and upset guests.
• Understand the impact of attitude when speaking with guests.
• Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the guests and draw them back to our resort for future visits.
• Apply proper telephone etiquette to satisfy various guest situations.
• Assist with questions regarding the Company and Special Events.
• Assist with filing when needed.
• Display time flexibility towards shifts as per work floor requirements and holidays.
• Excellent computer skills and data entry.
• Knowledge of Forbes Standards.
• Ability to upsell menu items.
• Maximize the seating capacity without disrupting restaurant flow.
• Adhere to all company policies and procedures.
• Any other job duties as assigned.
• Other duties as assigned my management.

While performing the duties of this job, the employee is required to stand; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• Excellent communication skills, both written and verbal.
• Proficient in relevant computer applications (Office, Word, Excel)
• Ability to type a minimum of 35 words per minute.
• Ability to create dinner menus.
• Flexible schedule.
• Excellent organizational skills.
• Filing technique.
• Knowledge of Forbes techniques.
• Knowledge of call center telephony and technology
• Experience within call center or customer service environment preferred

***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement