Job Description

Job LocationsUS-NV-RENO
Employment Type
Casino, Hospitality, Marketing


Atlantis Casino Resort Spa, in Reno, Nevada, has a career opportunity and is looking for someone with a proven track record to part of the VIP Team. Monarch Casino & Resort, Inc. (MCRI), is publicly traded and the parent company of Atlantis. Atlantis has been recognized by Forbes as one of America’s Best Mid-size Employers.

Atlantis is recommended by Forbes Travel Guide with a Four-Star Spa. Atlantis is rated by AAA as a Four Diamond resort; less than five percent of the nearly 31,000 properties approved by AAA achieve this Four Diamond designation. The Steakhouse and Bistro Napa restaurants at Atlantis are recommended by Forbes Travel Guide and consistently receive the highest ratings by TripAdvisor. Since 2000 Atlantis Steakhouse and Bistro Napa restaurants at Atlantis have received the Award of Excellence from Wine Spectator.

Atlantis was the first casino in northern Nevada to launch an organics recycling program, single-stream recycling program, and biodiesel fuel recycling program, and has been awarded the prestigious top rating of Four Green Globes by the Green Building Initiative (GBI) and is recognized as a property that demonstrates national leadership and excellence in the practice of water, energy, and environmental efficiency to reduce environmental impacts.


• Guards the existing gaming potential of assigned player accounts by maintaining active guest relationships that foster repeat visitation and incremental gaming revenue.
• Develop relationships with new potential A4+ & LB+ level customers using appropriate recruiting and enrollment procedures.
• Drives increased visitation through focused HostViz telemarketing efforts marketing events and direct mail offers.
• Establishes credit and check cashing accounts to create incremental revenue opportunity.
• Maintains accountability for credit accounts to ensure payment and guest payment terms are clearly executed for the benefit of the guest and the property.
• Represents Atlantis’ at special events, hosting and seating guests.
• Greets guests upon arrival and hosts player requests throughout their trip.
• Assists in developing invitation lists for special events and in planning events.
• Responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc.
• Keeps informed of competitive promotional levers such as competitor invitations, direct mail offers and key event strategies.
• Issues and makes complimentary decisions based on player worth to ensure loyalty and repeat visitation.
• Conveys terms of programs and explain qualification requirements to prospective gaming customers.
• Works in a supervisory capacity guarding the esteem of VIP staff and Casino Hosts while ensuring the VIP office is operationally effective in the absence of VIP Management.
• Performs other incidental and related duties as required and assigned.


• Associate’s degree or comparable experience; Bachelor’s Degree preferred.
• Minimum of 5 years in Casino Marketing and/or Gaming Customer service and/or telemarketing experience required.
• Excellent communication skills in English.
• Proficiency in PC operations including Windows, Word, Excel, and Outlook.
• Knowledge of the Advantage system and LMS preferred
• Good organizational skills; able to handle many projects at one time
• Ability to maintain composure under all circumstances.
• Ability to maintain the strictest confidence regarding all information concerning Atlantis and its guests
• Strong interpersonal and telephone skills.
• Ability to memorize data concerning various programs.
• Ability to meet flexible schedules and travel demands.
• Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.

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Application Instructions

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