Job Description

Job LocationsUS-NV-RENO
Employment Type


A Guest Service Representative (Front Desk Representative) is responsible for all activity involving Hotel guest check-in/check-out while maintaining outstanding guest service and maximizing hotel revenue.


  • Retrieving reservations in the computer
  • Verifying special requests and accommodations
  • Programming room keys, completing and filing registration cards
  • Calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred.
  • Handling guests mail, recording guests comments, restocking supplies
  • Accurately taking and relaying guests requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc.
  • Other duties as assigned.


  • Computer literate
  • Must be able to handle large amounts of currency accurately and efficiently.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.

Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Team Member Referral Bonus
  • Education Tuition Reimbursement Program
  • Scholarship Opportunity
  • Paid Vacation
  • Holiday Pay
  • RTC Discount
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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