Gift Shop Retail Manager
- Employment Type
- Hospitality, Leadership
Atlantis Casino Resort Spa in Reno, Nevada is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation. We invite you to be a part of a company recognized by Forbes and on their “Most Trustworthy Companies” list.
This position is responsible for managing the retail operations of the Atlantis property, including maximizing inventory profitability, understanding guests needs and preferences, and developing and guiding the retail team. The incumbent will manage team member performance, creating and reinforcing the organizational culture of excellent service.
The Gift Shop Retail Manger, as with all members of the Atlantis Casino Resort Spa Team, provides excellent customer service to all guests and Team Members, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The incumbent shares in the Atlantis Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them. As part of the leadership team, role models the expected behaviors of service, positive attitude, cooperation and accountability. Stimulates trust in others.
•Responsible for selecting and maintaining inventory for the Gift shop and Sundry shop, including attending trade shows
•Manages inventory and seasonal rollovers to maximize profitability
•Maintains inventory appeal and price ranges to satisfy guests
•Follows payment procedures, and maintains positive status with all vendors
•Determines future inventory needs using trend analysis and other data analytics
•Responsible for selecting and training Team Members
•Manages Team Member performance to meet service objectives; enforces company policy and procedures where needed
•Handles guest challenges and disputes
•Follows up on any cash handling issues
•Performs other incidental and related duties as required and assigned.
TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)
•Excellent communication skills
•Demonstrated organizational skills, including attention to detail
•Excellent problem solving skills
•Minimum of 5 years’ experience in retail operations
•Background in hospitality/gaming operations helpful
•Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
•Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
•Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
•Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
•Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
•Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
•Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
•Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
•Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Job Reference #: 9241