Job Description

Job LocationsUS-NV-RENO
Employment Type


This position will be responsible for routine daily tasks in the Information Technology department and primarily work at a workstation.


Answer all incoming calls, gather information, and input into Problem Tracking System

Prioritize and Dispatch Techs to assist team members and guests

Reset Passwords and troubleshoot access problems

Monitor ticket system for automated tickets

Check daily logs

Check back with team members to make sure issues were resolved in timely manner and to completion.

Getting quotes and creating purchase requisitions for department

Prepare equipment for installation

Documents all help desk activity and equipment adds, moves and changes.

Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.

Configure mobile devices

Performs other duties as required and assigned


Have excellent organizational Skills

Must have excellent customer service skills

Familiar with networking concepts like TCP/IP

Familiar with personal computers, servers, and like technology

Familiar with AS/400 concepts

Familiar Microsoft Office and other desktop applications

Familiar with Windows, Unix, OS400, and other operating systems

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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