Job Description

Job LocationsUS-NV-RENO
Employment Type


The IT Systems Operator will be responsible for routine daily tasks in the Information Technology department, most support is given from a workstation.


  • Answer all incoming calls, gather information and input into problem tracking system
  • Prioritize and dispatch techs to assist team members and guests
  • Reset passwords and troubleshoot access problems
  • Monitor ticket system for automated tickets
  • Check daily logs
  • Check back with team members to make sure issues were resolved in timely manner and to completion.
  • Getting quotes and creating purchase requisitions for department
  • Prepare equipment for installation
  • Documents all help desk activity and equipment adds, moves and changes.
  • Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
  • Configure mobile devices
  • Performs other duties as required and assigned


  • Have excellent organizational Skills
  • Must have excellent customer service skills
  • Familiar with networking concepts like TCP/IP
  • Familiar with personal computers, servers, and like technology
  • Familiar with AS/400 concepts
  • Familiar Microsoft Office and other desktop applications
  • Familiar with Windows, Unix, OS400, and other operating systems

Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Team Member Referral Bonus
  • Education Tuition Reimbursement Program
  • Scholarship Opportunity
  • Paid Vacation
  • Holiday Pay
  • Discounted RTC Bus Pass
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement
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Application Instructions

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