Job Description

Job LocationsUS-NV-RENO
ID
2021-13994
Employment Type
Full-Time
Subdivision
Casino

Overview

The Casino Shift Manager is the Acting General Manager on Duty and is responsible for performing numerous daily tasks and routines that ensure quality service is provided to all guests. During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable by identifying and correcting daily operational deficiencies. This position is a great career opportunity for an experienced Table Games Leader.

Responsibilities

  • Constantly review staffing needs and recommend increase/decrease in staffing levels to coincide with business demands.
  • Identify signage problems and notifying proper departments to correct.
  • Assist in resolving Team Member issues, responsible for motivating Team Members to ensure they are providing quality service.
  • Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
  • Maintain an active presence on the casino floor at all times.
  • Works hand in hand with security to ensure the safety of guests and Team Members. Actively promotes Atlantis tournaments, promotions and events.
  • Resolves guest complaints and assists with guest incidents.
  • Provides regular communication with all levels of management with recommendations on improving effectiveness of operations.
  • Performs other incidental and related duties as required and assigned.

Qualifications

  • Strong interpersonal and communication skills
  • Excellent analytical, organizational, and administrative skills
  • Working knowledge of resort and hospitality operations including casino games, hotel and restaurants
  • Proficient computer skills
  • Minimum 3 years management experience in a Table Games and Casino operations
  • Able to remain calm under work pressure
  • Able to obtain a Nevada Gaming Registration
  • Able to obtain a Nevada Alcohol Awareness Card
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Application Instructions

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