PBX/Hotel Operator

The PBX operators answer and transfer internal and external calls for the Atlantis Casino Resort Spa, and our sister property Monarch Black Hawk Casino in Black Hawk, Colorado. We are a small department and very team oriented.

Answers the phone within three rings with a smile in your voice.

Provide a warm greeting for our internal and external guests over the phone.

Provide guests with current information and events for Atlantis Casino and Monarch Casino properties.

Efficiently answer and transfer mutiple calls, while adhering to All of our Atlantis Standrads for great guest service.

Accurately take and relay guests requests to other departments such as Housekeeping, Engineering, Public Area, Bell/Valet and the Hotel Front Desk.

Data entry.

Performs other incidental and related duties as required and assigned.

Must be able to communicate well with guests and fellow team members.

High school diploma preferred but not required.

Experience preferred but not required.

Must be friendly, approachable and team oriented.

Must be able to communicate clearly. (Speaking/writing).

Ability to work well with others.

Must be able to work all 3 shifts, weekends and holidays when needed.

Ability to problem solve and make sound judgments while includding appropriate people in those decisions.