- Employment Type
The PBX operator answers and transfers internal and external calls for the Atlantis Casino Resort Spa and our sister property Monarch Black Hawk Casino in Black Hawk, Colorado. To be successful, agents must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills.
Swing shift position 3p-11p/4p-12a
- Answers the phone within three rings with a smile in your voice.
- Provide a warm greeting for our internal and external guests over the phone.
- Efficiently answer and transfer multiple calls while adhering to All of our Atlantis Standards for great guest service.
- Effectively deal with job stress, angry callers, and upset guests and understand the impact of attitude.
- Understand phone triage and have professional judgement
- Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the guests and draw them back to our resort for future visits.
- Provide guests with current information and events for Atlantis Casino and Monarch Casino properties.
- Accurately take and relay guests requests to other departments such as Housekeeping, Engineering, Public Area, Bell/Valet and the Hotel Front Desk.
- Data entry.
- Performs other incidental and related duties as required and assigned.
- High school diploma preferred but not required.
- Call Center experience a plus
- Must be friendly, approachable and team oriented.
- Must be able to communicate clearly. (Speaking/writing).
- Ability to work well with others.
- Must have flexibility, weekends and holidays are a must
- Ability to problem solve and make sound judgments while including appropriate leadership in those decisions.
Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan + discretionary match
- Education Tuition Reimbursement Program
- Paid Vacation
- Holiday Pay
- RTC discounted bus passes
- Recreation /Fitness Discounts
- Weekly Resort Prizes
- Career Development and Training Workshops
- FREE daily meal
- Internal Advancement