Job Description

Job LocationsUS-NV-RENO
Employment Type


PBX is the nerve center of the property that all inside and outside calls go through.

We have a very high standard of customer service while following all the company policies and procedures.


  • Answering and transferring multiple calls for two properties.
  • Running Front Desk and PBX reports.
  • Data entry and filing.
  • Communicate with other departments clearly and professionally.
  • Assist guest with current info/events at the Atlantis and Monarch Casino.
  • Take guest request and issues and distribute them to the correct departments.
  • Give guest wake-up calls.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.


  • Must be polite and professional over the phone at all times.
  • Must be reliable in regards to attendance and work performance and team work.
  • Strong attention to detail and able to retain information.
  • Ability to multi-task and work in a fast-paced environment.
  • Experience in HMS, Outlook and HotSOS/Amadeus and is a plus but not required.
  • Ability to maintain a high work performance.
  • Ability to give great guest service.
  • Ability to be proficient when answering/transferring guest and team member calls.
  • Ability to follow all company policies and procedures.

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Scholarship Opportunity
  • Paid Vacation
  • Holiday Pay
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement
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Application Instructions

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