- Employment Type
- Casino, Hospitality
The Poker Host is responsible for greeting patrons, maintaining accurate waiting lists for all games and exchanging cash for chips for patrons when called upon. All duties are to be performed within the guidelines of Atlantis Casino Resort Spa policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsible for greeting patrons upon arrival and signing them up for game(s) requested.
Calling patrons according to waiting list when seats become available.
Promote positive customer relations at all times.
Anticipate the needs of patrons. Respond to needs promptly.
Assist in keeping the Poker Room neat and clean, thereby eliminating safety hazards.
Obtain food, beverage and porter services for patrons when needed.
Provide fills for dealers when needed.
Makes cash and chip exchanges for patrons and dealers when needed.
Provides exceptional customer service to all patrons and communicates in a friendly, and professional manner at all times.
Maintains a professional environment with dealers and all other staff.
Attends all necessary training sessions and meetings.
Telephone or Text patrons to start games and to maintain games.
Meets the guidelines of the job and adheres to regulatory, departmental, and company policies.
Assist in other projects, as directed.
Must be a minimum of 21 years old and have demonstrated a proven work record in previous positions. Prior experience in the customer service industry. Successful candidate must have a pleasant personality and ability to interact with the public and co-workers. Must possess good organizational and clerical skills, and have ability to add, subtract, and divide.