Room Service Assistant Manager
- Employment Type
- Food & Beverage
Atlantis Casino Resort Spa in Reno, Nevada is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation. We invite you to be a part of a company recognized by Forbes and on their “Most Trustworthy Companies” list.
We currently have a NEW career opportunity in our Room Service (Food & Beverage) Department and have opened a Room Service Assistant Manager position.
•Support company philosophies, goals and mission statement.
•Create and maintain a positive work environment that promotes a team concept.
•Responsible for the acquisition and maintenance of a staff of highly qualified and trained team members who share the common goal of providing the absolute best service and guest experience possible.
•Must be able to coach, reward and discipline team members for both positive and negative performance issues.
•Monitor team member performance on a daily basis to ensure that all established guest service standards are being followed.
•Responsible for on going day to day training so that team members know and understand exactly what is expected of them.
•Must be actively involved in the practice of recruiting, interviewing and hiring new team members.
•Needs to be proactive in the retention of current team members in an effort to reduce turnover expenses.
•Responsible for the preparation of team member performance evaluations in a timely manner.
•Responsible for scheduling and maintaining proper staffing levels.
•Needs to prepare and approve payroll records on a daily basis.
•Must perform requested assignments in a timely manner.
•Be involved in research, menu development and pricing strategies.
•Responsible for remaining current and competitive with new products, trends, equipment and service techniques in our industry.
•Responsible for increasing revenues through the use of suggestive selling techniques and the sale of receptions and private functions in our suites.
•Responsible for decreasing expense through proper handling of product and proper Team Member training.
•Must be actively involved in the reduction of expenses through portion control, following established condiment quantity per order standards and reducing loss and breakage of equipment.
•Needs to be vigilant in protecting the company’s assets and funds.
•Responsible for providing the team members all the tools they need to be successful.
•Must establish par stocks on products and equipment, prepare daily orders from the storeroom and perform inventories as required.
•Responsible for operating within budgeted guidelines.
•Needs to review and understand P&L statements on a monthly basis and prepare variance report.
•Must report needed repairs to engineering department and follow up to be certain that the work is completed.
•Recruit, interview and recommend for hire.
•Perform other duties as assigned.
•Be able to operate and troubleshoot the InfoGenesis point of sales system.
•Accurately prepare payroll records in the timeworks system.
•Able to work with Stratton Warren, AS 400 and LMS systems.
•Must use proper telephone etiquette at all times.
•Be able to work in a fast paced environment and be able to manage stress successfully.
•Responsible for handling guest complaints and concerns in a positive manner and performing guest recovery when needed.
•Must display good leadership qualities.
•Must have excellent communication skills.
•Ability to show good judgment with decision making.
•Must be detail oriented.
•Display a positive attitude.
•Needs to keep work area in compliance with all safety and health department codes.