Slot Performance Supervisor
- Employment Type
- Casino, Leadership
Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.
In the absence of or at the direction of the Slot Performance Manager/ Asst Slot Performance Manager, the Slot Performance Supervisor assumes the following duties:
Responsible for leading and supervising assigned shift. Supervising of Slot Technicians to ensure that work is completed in a thorough and efficient manner.
Assist with all machine repairs.
Control labor expenses and adjusts accordingly to business demands.
Provide training to Slot Technicians on assigned shift and evaluates Team Members on performance. Provide feedback and coaching to ensure success or improvement.
Make sound decisions in the best interest of the company. Know and enforce all departmental and company policies.
Communicate with Slot Performance Manager / Asst Slot Performance Manager any necessary parts in a timely manner.
Coordinate, schedule and complete assigned tasks.
Working knowledge and troubleshooting ability of all gaming devices on property including their peripheral devices and repair of said devices. Ability to key-chip, clear RAM and set up a slot machine.
Must possess a working knowledge of the IGT Advantage Player Tracking/Slot Audit system, including, overall wiring, hookup and interface, Sentinel function and gaming device interface, DPU function, DPU to Sentinel interface and DPU to Poling Computer interface.
Must have working knowledge of Microsoft Word, Excel and Outlook programs, Radio handling experience (listening and speaking). Must be able to communicate and comprehend the English language effectively and with tact.
Must know Title 31 and Nevada Gaming Control Board Minimum Internal Control Standards.
Minimum three (3) years experience as a Slot Technician or related electronics field.
Must have ability to be registered with Nevada Gaming Control Board.
All slot machines must be available at all times for guest play with the exception of 1) scheduled machine conversions / repairs 2) machine caps for known guests as authorized by the slot shift manager or 3) out of service games awaiting parts.
Slot Performance Supervisor must know the status of each out of service game at all times and actively work toward returning the machines to active status on the gaming floor.