Job Description

Job LocationsUS-NV-RENO
Employment Type


Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments.


  • Schedules Spa/Salon appointments and makes reservations.
  • Maintains the appointment calendar and confirms all Spa appointments.
  • Assists walk-in guests who do not have appointments and books them as soon as possible.
  • Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
  • Maintains a working knowledge of all services and products offered at the Spa.
  • Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
  • Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.


  • Adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors
  • Have the ability to be polite and professional over the phone at all times.
  • Great communication skills, both verbal and written
  • Highly organized
  • Ability to multi-task

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Scholarship Opportunity
  • Paid Vacation
  • Holiday Pay
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement
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Application Instructions

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