Job Description

Job LocationsUS-NV-RENO
Employment Type
Casino, Hospitality


Come join Team Atlantis! We are currently accepting application for a VIP Representative. The VIP Services Representative will ensure that the highest quality, the "royal treatment" of services is given to our Atlantis VIP guests by providing check-in/out reservations service and collaborating with our Casino Hosts with any guest functions, including hotel stay, transportation, comp issuance, special events reservations, and accommodations.

Full Time Swing Shift


  • Checks the guest in and out of the hotel.
  • Reviews guest pay folios to settle the balance when necessary.
  • Ability to learn new software programs as necessary to improve guest service.
  • Assists Management and the Casino Hosts in accommodating guest’s event/hotel, restaurant, and spa/salon reservations.
  • Maintain a clean and safe work environment.
  • Answer the Phones in an orderly and timely manner maintaining our VIP service level.
  • Stocking the VIP bar/cabinets and desks at the beginning (when opening), throughout, and at the end of the shift (when closing).
  • Assists the department as necessary to encourage a prosperous and friendly work environment.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.


  • Must be 21 years or older.
  • Nevada Gaming Registration Required.
  • Nevada Alcohol Awareness Card Required.
  • Front desk experience preferred.
  • Computer proficiency-Knowledge of Infor, Microsoft office, and Outlook a plus.
  • Ability to use and maintain a cash drawer.
  • Must have a guest-oriented work ethic and strive to provide the best and personalized service to all guests.
  • Must have professional, mature, positive and self-confident perspective in accomplishing daily and delegated tasks.
  • Demonstrates the ability to work as a part of a team and displays willingness to take on new tasks.
  • Reliable, punctual self-starter who needs minimal amount of supervision.
  • Understands and communicates information effectively with management and team members.
  • Bilingual a plus.
  • Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Scholarship Opportunity
  • Paid Vacation
  • Holiday Pay
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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