Job Description

Job LocationsUS-NV-RENO
ID
2021-16086
Employment Type
Full-Time
Subdivision
Hospitality

Overview

The VIP Services Representative will ensure that the highest quality, the "royal treatment" of services is given to our Atlantis VIP guests by providing check-in/out reservations service and collaborating with our Casino Hosts with any guest functions, including hotel stay, transportation, comp issuance, special events reservations, and accommodations.

Swing shift 4p-12a

Responsibilities

  • Checks the guest in and out of the hotel.
  • Reviews guest pay folios to settle the balance when necessary.
  • Ability to learn new software programs as necessary to improve guest service.
  • Assists Management and the Casino Hosts in accommodating guests event/hotel, restaurant, and spa/salon reservations.
  • Maintain a clean and safe work environment.
  • Answer the Phones in an orderly and timely manner maintaining our VIP service level; typically a phone call should be answered within three rings.
  • Stocking the VIP bar/cabinets and desks at the beginning (when opening), throughout, and at the end of the shift (when closing).
  • Assists the department as necessary to encourage a prosperous and friendly work environment.

Qualifications

  • Computer proficiency-Knowledge of Infor, LMS, Microsoft office, Outlook
  • Ability to use and maintain a cash drawer.
  • Must have a guest oriented work ethic and strive to provide the best and personalized service to all guests.
  • Must have professional, mature, positive and self-confident perspective in accomplishing daily and delegated tasks.
  • Demonstrates the ability to work as a part of a team and displays willingness to take on new tasks.
  • Reliable, punctual self-starter who needs minimal amount of supervision.
  • Understands and communicates information effectively with management and team members.
  • Bilingual a plus.

Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

  • Benefits (Medical /Dental/Vision/Disability & more)
  • Paid Vacation
  • Holiday Pay
  • 401K with Company Match
  • Education Tuition Reimbursement Program
  • Recreation /Fitness Discounts/RTC Discount
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • Team member dining/complimentary meal
  • Internal Advancement

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Application Instructions

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