VIP Representative

The VIP Services Representative will ensure that the highest quality, the "royal treatment" of services is given to our Atlantis VIP guests by providing check-in/out reservations service and collaborating with our Casino Hosts with any guest functions, including hotel stay, transportation, comp issuance, special events reservations, and accommodations.

Swing shift 4p-12a

• Checks the guest in and out of the hotel.
• Reviews guest pay folios to settle the balance when necessary.
• Ability to learn new software programs as necessary to improve guest service.
• Assists Management and the Casino Hosts in accommodating guests event/hotel, restaurant, and spa/salon reservations.
• Maintain a clean and safe work environment.
• Answer the Phones in an orderly and timely manner maintaining our VIP service level; typically a phone call should be answered within three rings.
• Stocking the VIP bar/cabinets and desks at the beginning (when opening), throughout, and at the end of the shift (when closing).
• Assists the department as necessary to encourage a prosperous and friendly work environment.
• Adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors

• Front desk experience
• Computer proficiency-Knowledge of Infor, LMS, Microsoft office, Outlook
• Ability to use and maintain a cash drawer.
• Must have a guest oriented work ethic and strive to provide the best and personalized service to all guests.
• Must have professional, mature, positive and self-confident perspective in accomplishing daily and delegated tasks.
• Demonstrates the ability to work as a part of a team and displays willingness to take on new tasks.
• Reliable, punctual self-starter who needs minimal amount of supervision.
• Understands and communicates information effectively with management and team members.
• Bilingual a plus.

Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Benefits (Medical /Dental/Vision/Disability & more)
• Paid Vacation
• Holiday Pay
• 401K with Company Match
• Education Tuition Reimbursement Program
• Recreation /Fitness Discounts/RTC Discount
• Weekly Resort Prizes
• Career Development and Training Workshops
• Team member dining/complimentary meal
• Internal Advancement